Returns & Refunds Policy

Last updated: 22 June 2026

Because Stylebubble sells one-of-a-kind pre-loved garments, we ask that you choose carefully before placing your order. Each item is unique, and once it has sold, we usually cannot offer a replacement.

This policy explains when returns and refunds are available, and when they are not.

Our Promise

We do our best to describe each garment honestly, including its style, size, measurements, fabric, condition, colour, and any noticeable flaws.

If we have made a genuine mistake, sent the wrong item, or missed a significant issue that should have been disclosed, we will work with you to put it right.

Pre-loved Garments

Stylebubble sells pre-loved clothing. This means some garments may show gentle signs of previous wear.

Minor signs of wear, fabric texture, fading, small variations, or age-related character can be part of buying second-hand clothing. We aim to show and describe notable marks, faults, repairs, wear, or condition issues before purchase.

Please review all photos, measurements, and condition notes carefully before ordering.

Change-of-mind Returns

We do not offer returns or refunds if you change your mind after purchase.

This includes situations where:

• You no longer want the item.
• You found something else you prefer.
• You ordered by mistake.
• You expected the garment to look different on you.
• You decided the colour, style, fabric, or shape is not quite right for you.

Fit and Sizing Returns

We do not offer returns or refunds if an item does not fit as expected.

Pre-loved garments can vary significantly in sizing, even when the label size appears familiar. Brand, age, fabric, cut, previous washing, tailoring, and style can all affect fit.

Please check the listed measurements carefully before purchasing. Measurements are provided as a guide and are usually taken with the garment laid flat. Small measurement variations are not normally considered a fault.

Colour Differences

We do our best to photograph garments clearly and naturally, but colours may appear slightly different depending on your screen, device settings, lighting, or display brightness.

Small colour differences are not normally considered a fault unless the item is materially different from the description or photos.

When We Accept Returns

We may accept a return if:

• The item has a significant fault that was not shown or described.
• The item is materially different from the listing.
• We accidentally sent the wrong item.
• The item was damaged in transit.
• A remedy is required under New Zealand consumer law.

If one of these applies, please contact us as soon as possible so we can assess the issue and agree on the next step.

Wrong Item or Damaged Parcel

If you receive the wrong item, or your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A short description of the issue.
• Clear photos of the item.
• Photos of the parcel and packaging if the parcel arrived damaged.

Please keep the item and packaging until we have reviewed the issue.

Not-as-described Concerns

If you believe an item is materially different from the listing, please contact us within 7 days of delivery.

Please include your order number, photos, and a short explanation of the concern.

We will compare the issue with the original listing, photos, description, and condition notes.

Items That Cannot Be Returned

Unless required by law, we cannot accept returns where:

• The item does not fit.
• You changed your mind.
• The item was accurately described and photographed.
• The issue was shown in the photos or mentioned in the description.
• The garment has been worn, washed, altered, damaged, perfumed, or marked after delivery.
• Tags, packaging, or included accessories have been removed or damaged.
• The return request is made outside a reasonable timeframe.
• The concern relates to expected signs of pre-loved wear.

Return Condition

If a return is approved, the garment must be returned in the same condition it was sent.

It must be:

• Unworn.
• Unwashed.
• Unaltered.
• Free from perfume, deodorant, makeup, pet hair, or new marks.
• Returned with any tags, packaging, belts, buttons, or accessories that were included.

Please do not send an item back until we have confirmed the return with you.

Refunds

Approved refunds will usually be processed to the original payment method after the returned item has been received and checked.

Because each garment is one-of-a-kind, replacements are usually not available. Depending on the situation, we may offer a refund, partial refund, store credit, or another fair solution.

Payment provider and bank processing times may vary.

Return Shipping

If the return is required because of our mistake, an undisclosed significant fault, a materially inaccurate description, or a damaged/wrong item, Stylebubble will cover reasonable return shipping.

If we approve a return outside this policy as a goodwill gesture, the customer may be responsible for return shipping.

Sale or Discounted Items

Sale, discounted, or promotional items are treated the same as other Stylebubble garments.

We do not accept change-of-mind or fit-based returns on sale items, but your rights under New Zealand consumer law still apply.

How to Contact Us

To request help with an order, please contact Stylebubble through our Contact page.

Please include:

• Your name.
• Your order number.
• The item name.
• A short explanation of the issue.
• Clear photos if the concern relates to condition, damage, or the wrong item.

Your Consumer Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or Fair Trading Act.

If an item does not meet the guarantees required by New Zealand consumer law, we will provide the remedy required by law.